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We Hear You!

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We Hear You!

Post  Admin on Thu Oct 14, 2010 12:26 pm

Compliments, Enquiries & Suggestions


We also welcome feedback on this site. Any enquiries, comments, or suggestions will help us make sure we are providing the type of information you require:

Compliments


Enquiries/Suggestions


Lodging a complaint


Customer satisfaction is very important to us. WE would love to hear about positive experiences you have had with Maybank. Alternatively, if we have let you down in any way, we would also like to know about it. Our staff is committed to treating complaints seriously and resolving them as quickly and fairly as possible. How we handle your complaint:

  • You may lodge a complaint verbally or in writing. We would request that you submit to us your feedback in writing as the accuracy of the information is of vital importance to us in resolving the complaint promptly. You may also enclose relevant documents related to the complaint raised.
  • Please indicate who you are directing your complaint to in the dropdown box.
  • Your complaint will be acknowledged within 24 hours upon receipt.
  • Complaints will normally require three (3) to 14 business days to be resolved from the date of receipt. The person you first contact with the details of your complaint will aim to resolve the problem for you quickly.
  • If a complaint requires complex investigations or extensive research, you will be notified and the timeframe will be extended. You will be kept informed of the status of your complaint from time to time.


Comments / Feedback about:
Maybank2u

Maybank2e

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Admin

Posts : 112
Join date : 2010-07-01
Location : SME Banking

http://smebanking.motionsforum.com

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Re: We Hear You!

Post  meesuhai on Tue Sep 13, 2011 12:36 pm

Seem this forum become less ppl de Crying or Very sad

meesuhai

Posts : 3
Join date : 2011-09-11

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